Q: Can each e-mail address log me on to the Internet?
A: No, only your primary e-mail address can connect to the Internet. All secondary e-mail addresses are for e-mail only. For more e-mail information see E-mail Q&A.

Q: What is the fastest speed at which I can connect?
A: The Federal Communications Commission (FCC) will allow a phone connection to connect at a maximum of 53.3kbps (with a 56.6 modem). Your connection speed should be close to this.

Q: How many e-mail addresses do I get?
A: You can have up to seven e-mail addresses. If you need more, additional addresses are available for a nominal fee. For more e-mail information see E-mail Q&A.

Q: How do I sign up for Knology dial-up Internet service?
A: Complete our online order form here or Call 1-877-633-4567. Sales Representatives are available to sign you up, 7am to 6pm, Monday through Friday, and Sat. 8am to 4pm.

Q: Where is Knology dial-up Internet service available?
A: Knology provides dial-up Internet service in many locations across South Dakota, Minnesota, Iowa, Nebraska, and portions of Wyoming. For more information on exact locations, please contact Technical Support at 1-877-633-4567, or click here and enter a town for the local number.

Q: If I get a new phone line in my house, do I need to change anything on my computer?
A: No, your computer settings do not need to be changed. It does not matter what phone line you use.

Q: When I travel, will I be able to access my Knology dial-up account using a local phone number?
A: Knology has local dial-up access available in hundreds of locations nationwide. For availability, click here and type a community you need access for. Please be sure that you are using the correct local number. Knology is not responsible for any charges incurred by using the wrong number.

Q: Do you have a virus filter on your system?
A: Yes. However, we recommend you still have virus protection on your PC as there are several other ways that you can get a virus. Like the spam filter, the virus filter is provided at no extra charge. For more information on our virus filter, check out our Virus Filter FAQ.

Q: Do I get personal web space?
A: You get 50mb of personal web space. Click here and begin your personal web site experience.

Q: How do I change my home page?
A: Follow these steps:
1. In Internet Explorer, click on Tools.
2. Then click on Internet Options.
3. You should now see the Internet Properties window. The first section says Home Page.
4. Delete the address listed and type the address you would like to have as your home page (i.e. http://www.Knology.com).
5. Click OK.
6. Your home page is now changed.

Q: What should I do if I can’t get online?
A: Contact Technical Support at 1-877-633-4567. We are staffed Monday through Friday, 7am– 11pm, and Saturday and Sunday, 7am–9pm. You can also e-mail us at support@prairiewave.com.

Q: When I try to dial into the Internet, my computer says I have no dial tone. What does this mean?
A: The computer does not detect the dial tone on your phone line. Check the following to restore dial tone:
· If you have only one phone line, make sure that the other phones in the house are not off the hook or in use.
· If you have a second line or no one is using the current line, be sure that the phone cable is securely plugged into both the computer and the wall jack.
· If you still do not get a dial tone, plug a phone directly into the wall jack that the computer is plugged into and see if you can hear a dial tone.
· If no dial tone is heard, contact your local phone company and inform them of your problem.
· If you hear a dial tone but your computer still says there is no dial tone, you may need to contact your computer manufacturer, modem manufacturer, or the company from which you purchased your computer.
· Call Knology Technical Support at 1-877-633-4567, if you still need assistance.

Q: What are the requirements for my username and the password?
A: Your username must be between 3 and 12 characters long. These characters may be lower case letters, numbers, underscores (_), and periods (.). The first two characters must be a lower case letter or number. Your password must be between 4 and 8 characters long. These characters must be lower case letters or numbers. No special characters are allowed in your password.

Q: Can I dial-up from more than one location at the same time?
A: No, you can only be connected to the Internet from one location at a time. Multiple locations cannot dial-up simultaneously.

Q: Do you have the ability to block Spam?
A: Yes we do! We currently have a Spam filter in place to stop a majority of Spam reaching your e-mail. We provide this Spam Filter at no extra charge for you.

Q: What are the system requirements my computer must meet for high-speed Internet access?
A: The operating system should be Windows 98/Me/XP, NT Workstation 4.0 with SP3, Windows 2000 or Macintosh OS 9 or above. The processor should be Pentium-class (Intel, AMD K6 or Celeron), with minimum 233MHz recommended. CD-ROM floppy drive is also recommended. For memory (RAM) on Windows 98 or Macintosh OS 9 or above, you need a minimum of 64 MB recommended. Minimum free hard drive space is 110 MB, with 150 MB recommended.