Q: How many
e-mail addresses do I get?
A: You can have up to seven e-mail addresses. If you need more, additional
addresses are available for a nominal fee.
Q: Can each e-mail address
log me on to the Internet?
A: No, only your primary e-mail address can connect to the Internet.
All secondary e-mail addresses are for e-mail only.
Q: How do I sign up for additional e-mail
addresses?
A: Contact technical support at 1-888-745-2888. Allow up to 12 hours
for each request to be processed and become active.
Q: Why can’t I
send e-mail?
A: There are many possible reasons why you may not be able to send
e-mail. Here are just a few possible reasons:
·
An attachment may be too large. Try to keep attachments at 20mb or smaller.
·
“Mailer daemon message”, means either the address was typed in
incorrectly or the account does not exist on the recipient’s domain.
·
Mail server names are not correct.
·
Account name or password is incorrect.
·
You may not be logged on to the Internet.
·
You may not have the setting checked “My outgoing server requires authentication”. Q:
Does Knology block spam messages?
A: Yes, most spam is stopped by our filter before reaching your e-mail
box. The spam filter is provided at no extra charge. For more information on
Knology’s spam filter, check out our Spam FAQ.
Q: Can I access
Ebay, Yahoo, or AOL with my account?
A: You can access any site or service available. Please note that some
services will charge you for access. These charges will be independent of your
Knology bill.
Q: Do I get personal web
space?
A: You get 50mb of personal web space. Click here and
begin your personal web site experience.
Q: What are the requirements
for my username and the password?
A: Your username must be between 3 and 12 characters long. These characters
may be lower case letters, numbers, underscores (_), and periods (.). The first
two characters must be a lower case letter or number. Your password must be between
4 and 8 characters long. These characters must be lower case letters or numbers.
No special characters are allowed in your password.
Q: How
much e-mail can I store on the Knology mail
server?
A: You can store up to 50 mb per e-mail address.
Q: Where do I
set-up my Knology email?
A: You can use your email in numerous email programs. Some
examples are Outlook Express version 5.0 or higher, Microsoft Outlook version
98 or higher, or Netscape mail version 4.5 or higher.
Q:
What are the server settings?
A: The server settings are:
·
Incoming mail server: pop3.iw.net
·
Outgoing mail server: smtp.iw.net
·
News server: news.iw.net
·
webmail URL: http://webmail.iw.net
·
Make sure that you enable outgoing authentication.
Q: Why can’t I receive e-mail?
A: There are many possible reasons why you may not be able to receive
e-mail. Here are just a few of those reasons:
·
If you keep getting the same messages over and over, you may have a large
piece of mail blocking the download. You can check the message at https://webmail.iw.net.
You can also call Technical Support at 1-888-745-2888 to have it removed.
·
The mail server name may be typed incorrectly.
·
The account name may be typed incorrectly.
·
You may not be logged on to the Internet.
Q: Does
Knology offer Webmail?
A: Yes, Knology has a Webmail site located at webmail.iw.net. Please
see the Webmail Q & A for more information.
Q: Do you have a virus
filter on your system?
A: Yes. However, we recommend you still have virus protection on your
PC as there are several other ways that you can get a virus. Like the spam filter,
the virus filter is provided at no extra charge. For more information on our
virus filter, check out our Virus Filter FAQ.
Q: What happens if I am
getting a lot of Spam?
A: If you are getting unwanted email all you need to do is forward the
email AS AN ATTACHMENT to isspam@iw.net.
Q: How do I contact
you?
A: Please click here for
contact information.
Q: Do my e-mail messages
remain on the Knology mail server indefinitely?
A: No, any messages older than 60 days will automatically be deleted.
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