To help protect your computer from becoming infected with a potentially damaging e-mail, Knology has a virus filter on our network. This filter is the first line of defense that should work alongside your local virus protection software. Knology updates its known virus database constantly to ensure our servers are as current as possible. This allows the filter to quarantine the majority of the known viruses being transmitted through e-mail.

When an e-mail is sent to a Knology user, it will be run through our virus filter. If the message contains a virus that is documented in our database, it will not be delivered. Rather, it will be quarantined and the message will not continue to the recipient.

Some viruses are designed to hide or “spoof” the sender’s address, so you may not know who sent the message. Unfortunately there is little Knology can do to stop this or record who the original sender was. In this event, please rest assured that the virus has been blocked.