• Familiar with the functionality of the Windows operating environment and is able to easily navigate using Windows Explorer or File Manager.
• Familiar with the Internet, World Wide Web, and web browsers.
• Using either Netscape Navigator or MS Internet Explorer, Versions 5.0 or greater.
• Has created a file or files to publish to the web.

• How to download and set up Smart FTP or WS_FTP.
• How to access your web directory on Knology
• How to upload and download your documents to/from Knology

Step 1: Download Smart FTP or WS FTP. Remember where you choose to save the program.

Smart FTP or WS_FTP allow novice users to utilize the capabilities of FTP without having to know all the details of the protocol itself. This is an introduction to using the application to upload your files to your web space. For more detailed information, please read the help files included with the program.

Step 2: Install Smart FTP or WS_FTP

Locate the new program you installed on your hard drive, and double click. This should begin the installation process of the program. It will install all the start menu shortcuts and desktop icons for you as well.

Step 3: Configure the software to connect:

Once opening the FTP program, a screen should come up such as session properties. Fill in the information as requested. The information you will need to fill into the FTP client:

Site Label or Profile Name: Knology
Host name or address: www.iw.net
Username or User ID: your username
Password: your password

Step 4: Using Smart FTP or WS_FTP
Click on the connect button. It will go through the verification process. Once you are connected, you may receive a dialog box stating that you are connected. Click ok. Then you will see two columns of folders, one on the left, which are the files on your hard drive, and one on the right where you should see your "web" folder, which holds the files your files that are on our server. You can open the web folder by double clicking, and move your files to that folder. To move files from your computer to the server, just click and drag them to the web server side.

*It is very important that the first file you upload, or the "home" page is named "index.html" or "index.htm" without the quotes. If it is not, you will not be able to view the files from the web.

Once you have uploaded the files, you may view them by going to your web address which will be
http://www.iw.net/~username where username is the user ID you use to log in to the Internet or your e-mail.
Example:
If your e-mail address is username@iw.net, then your web address would be http://www.iw.net/~username

Note: If you have followed the instructions here and your web folder does not appear when you log in. You can create your web folder or please call our technical support team at 888-745-2888 for assistance. We do not tutor on how to use FTP and create web sites, however if your problem is a technical situation where your web folder does not exist, we will be able to assist you.