Q. What is a newsgroup?
A. Newsgroups are collections of related messages (also called articles) on a particular topic that are posted to a news server by users.

Q. What kind of information is included in a newsgroup?
A. There are thousands of newsgroups covering a wide range of subjects. They are classified by subject material and are not necessarily related to news in any way.

Q. Do I have to have Internet access to view newsgroup material?
A. Yes. Newsgroups are discussion groups viewable via a news server on the Internet.

Q. What program do I use to view newsgroups?
A. Common programs used to browse newsgroups are Outlook Express and Netscape 4.7 or 7.0.

Q. How do I change my settings to view newsgroups in Outlook Express?
A. 1. Open Outlook Express.
2. At the top, click Tools.
3. Go down and click Accounts.
4. Click the News tab.
5. Click Add.
6. Click News.
7. Insert your name in the display name box and click Next.
8. Insert your Knology e-mail address in the box and click Next.
9. This screen will ask for the News (NNTP) server. Insert news.iw.net.
10. At the bottom, put a check in the box that says “My news server requires me to log in” and click Next.
11. This screen will ask you to put in your account name and password. The account name will be your entire e-mail address (username@iw.net). In the box below, enter your Password and check “remember password”. Click Next.
12. Click Finish.

Q. How do I change my settings to view newsgroups in Netscape 4.7?
A. 1. Open Netscape.
2. At the top, click Edit.
3. Then select Preferences.
4. Click Mail & Newsgroups.
5. Click Add.
6. The Newsgroups Server Properties window will appear.
7. Type in the server name news.iw.net
8. The port should be 119.
9. Click OK.
10. Click OK to close preferences.
11. Next time you log in to the newsgroup it will ask for a username and password. The username will be username@iw.net.

Q. How do I change my setting to view newsgroups in Netscape 7.0?
A. 1.Open Netscape 7.0.
2. Click Edit.
3. Click Mail & Newsgroups Account Settings.
4. Click Add.
5. Choose the Newsgroup account. Enter your name and e-mail address.
6. Click Next.
7. Type news.iw.net in the news server address.
8. Click Next.
9. The next screen will ask for an account name. Leave as is and click Next.
10. A summary screen appears.
11. Click Finish.
12. Next time you log in to the newsgroup it will ask for a username and password. The username will be username@iw.net.

Q. What number should I call if I have any questions?
A. For assistance, please call Technical Support at 1-888-745-2888.