Q: What is LNP?
A: Local Number Portability (LNP) is the ability of telephone customers to retain their local phone numbers if they switch to another telephone company normally in their same local calling area. A customer does need to check with the local wireline company to ensure that LNP is available and operational in the manner in which it is expected.

Q: What does Wireless Number Portability (WNP) mean?
A: WNP allows telephone customers to keep their phone numbers if they switch from wireline telephone service providers to wireless telephone providers. It also allows customers to keep their phone numbers if they switch from one wireless telephone provider to another wireless telephone provider. Finally, a customer may keep their wireless phone number when switching to a wireline telephone.

Q: When will WNP be available?
A: WNP will be available to Knology customers, where WNP has been requested by the wireless telephone provider, by May 24, 2004.

Q: Are wireline and wireless local calling areas the same?
A: No. Wireline and wireless local calling areas are not the same within a specified geographical area. WNP may not be available for the local calling area you are used to accessing with a wireline phone.

Q: Is Enhanced 911 service available if I transfer my landline number to my wireless phone?
A: Many wireless providers are not equipped to provide Enhanced 911 services. Be sure to ask the provider before making the switch.

Q: If I dial 911 from my wireless phone, are emergency services automatically provided with my address so they know where to respond?
A: No. Wireless services are not provided to a fixed location. The fixed location of a wireline service is what allows emergency services to automatically be provided with the address of where a 911 call is being placed from. With a wireline, even if the caller is unable to speak, emergency service personnel know the address to respond to.

Q: Will I still be listed in the phone book or 411 directories if I transfer my wireline number to a wireless provider?
A: Not necessarily. Wireless customers are generally not listed in telephone directories or directory assistance databases.

Q: Is wireless service available during a power outage?
A: Wireless service may or may not be available during a power outage. On the other hand, landline service is line-powered, meaning that the power to operate the telephone is provided by the telephone company on the telephone line itself and is not dependent upon a power source in the home. Knology protects all switching centers with battery backup and generator power in the event of a commercial power outage. If a power outage occurs for an extended duration, there may be no way to recharge cell phone batteries.

Q: Can I receive collect calls?
A: Wireless providers do not allow customers to accept collect calls.

Q: Are there more resources available online regarding WNP?
A: Yes. The FCC has a very informative website dealing with WNP. http://www.fcc.gov/cgb/NumberPortability

Q: Will I be able to get quality phone service coverage in my area with wireless service?
A: Coverage for wireless phone service is still limited to certain areas, primarily metro areas and along Interstate highways. Check with your wireless provider before signing up to make sure you will have adequate coverage in your area. Knology wireline service is available with full clarity, 99.99% of the time.

Q: Can I have more than one wireless phone with the same number?
A: Many wireless providers do not have the capability to allow customers to have multiple phones with the same number. This means that if you take your phone with you when you leave the house, those left at home-such as children, babysitters, and elderly-will not have access to a phone unless they have their own wireless phones with different numbers. Additionally, if you are enjoying several wireline telephone extensions in your home or business today, this would require the purchase of additional equipment and would only be functional when the wireless phone is present.

Q: Will I still be able to use my digital subscriber line (DSL) Internet connection if I move my wireline number to my wireless provider?
A: DSL service requires a wireline. Therefore, the service will not be available.

Q: If I switch my wireline number to a wireless telephone provider, do I still call Knology for my customer support needs?
A: No. Even though your telephone number doesn’t change, you will now need to call your wireless provider directly. Please be aware that wireless providers often do not offer local customer service.

Q: If I decide to return to Knology wireline services and move the number back to a Knology landline from my wireless phone, how much will I be charged?
A: Knology charges $25 to re-connect any service number.